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Frequently Asked Questions

Ray Allen is purely a manufacturer/retailer of professional dog equipment, and we do not offer dog training classes or certifications through our website. However, we do interact with various trainers and organizations that support the professional nature of the dogs we cater to. Primal Canine based out of the Bay Area is a friend of the company and shares our philosophy. You can visit their website here: http://www.primalcanine.com/ .

We do partner with dog training organizations, and offer a partnership program for our affiliates. Learn more here: https://www.rayallen.com/partner .

Ray Allen does offer a wide selection of K9 Training Books, DVDs, and Software here: https://www.rayallen.com/dvds-books-software that cover a multitude of K9 disciplines and methods that you can learn at home.

Ray Allen Manufacturing is not affiliated with and does not submit promotion codes to third-party coupon websites such as RetailMeNot or CouponCabin. We do not and will not honor promo codes from these websites.

Ray Allen does advertise different branded promotions in different marketing channels (i.e. web search, portal shopping sites, etc.). These offers cannot be combined with other offers you might see advertised elsewhere but which are not available on the particular Ray Allen site you are visiting.

You can read our full list of promotional restrictions here: https://www.rayallen.com/promo-restrictions

To apply a coupon or promo code, the time of checkout, type the code into the box that appears and click “Apply.” All promotion codes can only be used once.

You can read our full list of promotional restrictions here: https://www.rayallen.com/promo-restrictions

Ray Allen chooses to focus our philanthropic efforts on a select few organizations that you can read about here: https://www.rayallen.com/donations .

We also frequently interview and promote other manufacturers, police units, and K9 trainers such as Warrior Laboratories and HITS Training and Consulting, and these conversations can be found on the Ray Allen Manufacturing Youtube Channel: https://www.youtube.com/channel/UC4UA-IuF1jt5F66sItXyJ7A

Ray Allen manufacturers the majority of our products in-house. To ensure consistency and quality, these products are often made in smaller batches as materials are available. We are working on updating our ordering system to ensure inventory is reflected on our website, and to properly communicate lead times to our customers so there is no delay in receiving an item.

Ray Allen uses the United Parcel Service (UPS) Ground Service or United States Postal Service (USPS) to ship our products, and the processing times can greatly vary through outside agencies, and we do offer special shipping arrangements upon request. You can call our customer service line for exact details before placing your order at (800) 444-0404.

We encourage customers to call our toll-free line at (800) 444-0404 to get any product questions answered.

Ray Allen also has a Youtube channel here: https://www.youtube.com/user/ramcoK9/videos that contains product demonstrations, or we offer an online catalog here: https://online.publicationprinters.com/html5/reader/production/default.aspx?pubname=&edid=87ca86c3-7665-44f1-8362-97105d411a75 with complete product information.

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Follow us on the platforms below for the latest in tactical K9 videos, news, techniques and products!

Facebook: https://www.facebook.com/RayAllenK9Gear/
Instagram: https://www.instagram.com/rayallenk9/
Youtube: https://www.youtube.com/user/ramcoK9/videos
LinkedIn: https://www.linkedin.com/company/ray-allen-manufacturing/
Twitter: https://twitter.com/RayAllenK9

Ray Allen has been hand-making and rigorously testing professional K9 products since our inception in 1948, when our founder was making leather K9 gear for the Sentry Dog Division of the U.S. Army at Camp Carson. Our ongoing relationships with K-9 professionals and unrelenting work in the field has allowed us to perfect existing products and develop more innovative merchandise for use in the K-9 world, and that trend continues today.

Ray Allen accepts Visa, Mastercard, American Express and PayPal at checkout. We also accept Ray Allen gift cards, available at https://www.rayallen.com/catalogsearch/result/?q=giftcard

Fill out our online form here to request a full or best sellers catalog: https://www.rayallen.com/request-catalog

As an industry leader, Ray Allen Manufacturing proudly stands behind everything we sell. If for any reason you are not 100% satisfied with your product you may return it to us for a refund or an exchange within 120-days of date of purchase. Please contact our customer service team at 800-444-0404 or by email at [email protected] for a detailed explanation of your refund request.

Read our full policy on refunds and returns here: https://www.rayallen.com/return

To get in touch with our customer service representatives:

By phone:
(800) 444-0404 Toll-Free Order Desk
(719) 380-0404 Customer Service

By email:
[email protected]

Working Days/Hours:
Monday - Friday / 7:30am - 4:30pm, Mountain Time

Protecting our customer’s personal information is our top priority. Read our privacy and information collection policy here: https://www.rayallen.com/privacy

Yes, you can create an account or make an inquiry for bulk ordering via our online portal here: https://www.rayallenb2b.com/customer/account/login

We typically make our bite suits upon order here in Colorado Springs. We generally ask you to allow four weeks for delivery, however the typical suit is shipped within two weeks. This is not a guarantee; please call us for orders that have a hard deadline.

Ray Allen Manufacturing will accept returns of new products. If it is a situation where the customer simply ordered the incorrect size or item; we ask that you obtain a RTA# (Return Authorization Number) to help us expedite the processing. In these cases we do ask that the customer pay return shipping.

If Ray Allen Manufacturing ships you the incorrect item we would be glad to take your return and Ray Allen Manufacturing will cover the return shipping and the shipment of your correct item. In this case we do still ask that you call to obtain a RTA#, however it is not required if you include detailed information of the issue and how you would like the issue resolved.

This is a great question. We launched our tactical gear line after many informal conversations with our customers. We wanted to know what products they purchase for their K9 team that Ray Allen Manufacturing did not currently offer – tactical clothing and gear was one of the most common product lines that were brought up. We feel Ray Allen manufactures and sources the best product for the dog and we feel confident we can do the same for the handler. Our tactical line is limited to the brands and products that we think are best suited for K9 handlers.

This is a great question. We launched our tactical gear line after many informal conversations with our customers. We wanted to know what products they purchase for their K9 team that Ray Allen Manufacturing did not currently offer – tactical clothing and gear was one of the most common product lines that were brought up. We feel Ray Allen manufactures and sources the best product for the dog and we feel confident we can do the same for the handler. Our tactical line is limited to the brands and products that we think are best suited for K9 handlers.

We are always searching for new products and product ideas to meet the demands of our customers. The best way to communicate your idea to us is via email – [email protected] Please keep in mind our team is constantly developing new products ourselves and we do get many requests for product and idea reviews. It may take a couple of weeks to respond to you.

Yes! We now process international purchases online through Interpay and international shipping online through iGlobal Stores. Please visit our Shipping page for more specific information.

Ray Allen Manufacturing only has one retail location in our headquarters and distribution center in Colorado Springs, Colorado. At the present time no have plans to expand our retail operation to include any new locations. The address of our Colorado Springs retail location is 975 Ford Street.

Ray Allen offers several programs to help promote and distribute our products; please visit our Agency page for brief details of our programs. Ray Allen Manufacturing is very focused on supporting the K9 training community and has created our programs toward that customer segment. At the present time we do not allow other direct to consumer companies to advertise Ray Allen Manufacturing products in catalogs or on other websites.

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