Frequently Asked Questions

We typically make our bite suits upon order here in Colorado Springs. We generally ask you to allow four weeks for delivery, however the typical suit is shipped within two weeks. This is not a guarantee; please call us for orders that have a hard deadline.

Ray Allen Manufacturing will accept returns of new products. If it is a situation where the customer simply ordered the incorrect size or item; we ask that you obtain a RTA# (Return Authorization Number) to help us expedite the processing. In these cases we do ask that the customer pay return shipping.

If Ray Allen Manufacturing ships you the incorrect item we would be glad to take your return and Ray Allen Manufacturing will cover the return shipping and the shipment of your correct item. In this case we do still ask that you call to obtain a RTA#, however it is not required if you include detailed information of the issue and how you would like the issue resolved.

This is a great question. We launched our tactical gear line after many informal conversations with our customers. We wanted to know what products they purchase for their K9 team that Ray Allen Manufacturing did not currently offer – tactical clothing and gear was one of the most common product lines that were brought up. We feel Ray Allen manufactures and sources the best product for the dog and we feel confident we can do the same for the handler. Our tactical line is limited to the brands and products that we think are best suited for K9 handlers.

This is a great question. We launched our tactical gear line after many informal conversations with our customers. We wanted to know what products they purchase for their K9 team that Ray Allen Manufacturing did not currently offer – tactical clothing and gear was one of the most common product lines that were brought up. We feel Ray Allen manufactures and sources the best product for the dog and we feel confident we can do the same for the handler. Our tactical line is limited to the brands and products that we think are best suited for K9 handlers.

We are always searching for new products and product ideas to meet the demands of our customers. The best way to communicate your idea to us is via email – sales@rayallen.com. Please keep in mind our team is constantly developing new products ourselves and we do get many requests for product and idea reviews. It may take a couple of weeks to respond to you.

Yes! We now process international purchases online through Interpay and international shipping online through iGlobal Stores. Please visit our Shipping page for more specific information.

Ray Allen Manufacturing only has one retail location in our headquarters and distribution center in Colorado Springs, Colorado. At the present time no have plans to expand our retail operation to include any new locations. The address of our Colorado Springs retail location is 975 Ford Street.

Ray Allen offers several programs to help promote and distribute our products; please visit our Agency page for brief details of our programs. Ray Allen Manufacturing is very focused on supporting the K9 training community and has created our programs toward that customer segment. At the present time we do not allow other direct to consumer companies to advertise Ray Allen Manufacturing products in catalogs or on other websites.